Shipping policy

Shipping Policy

At Evernook Co, we are committed to delivering your order as quickly and efficiently as possible. Please review the details below to understand how our shipping process works.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

During high-volume periods (sales, launches, or holidays), processing may take slightly longer. If there is a significant delay, we will notify you via email.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times vary depending on your location and shipping method selected at checkout:

  • Domestic (U.S.) Shipping: 4–8 business days
  • International Shipping: 7–15 business days (may vary by customs)

Please note that these are estimates and not guaranteed delivery dates.

Shipping Rates

Shipping rates are calculated at checkout based on:

  • Destination
  • Order weight and size
  • Selected shipping method

Occasionally, we may offer free shipping promotions, which will be clearly stated on the site.

Order Tracking

Once your order ships, you will receive a tracking number via email.

Tracking updates may take 24–48 hours to become active after shipment.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for:

  • Incorrect or incomplete addresses
  • Orders delivered to the wrong location due to customer error
  • Packages returned due to failed delivery attempts

If a package is returned due to an incorrect address, the customer may be responsible for reshipping fees.

Lost, Stolen, or Delayed Packages

Once an order is marked as “delivered” by the carrier, Evernook Co is not responsible for lost or stolen packages.

If your package appears lost in transit or significantly delayed, please contact the shipping carrier first. You may also contact our support team and we will assist where possible.

We are not liable for delays caused by:

  • Carrier issues
  • Weather conditions
  • Customs processing
  • High shipping demand periods

Customs, Duties & Taxes (International Orders)

International customers are responsible for any customs fees, import duties, or taxes required by their country.

These charges are not included in product or shipping prices and vary by location.

Order Changes & Cancellations

We process orders quickly to ensure fast shipping. Because of this:

  • Changes to orders are not guaranteed once placed
  • Cancellations may only be possible within a short window after ordering

If you need to request a change, please contact us immediately.

Shipping Restrictions

Some products may have shipping restrictions based on destination. If your order is affected, we will notify you as soon as possible.

Contact

If you have any questions about shipping, delays, or tracking, please reach out to our support team at your official support email.